Founder, Sylvia Fernandes

Sylvia is a qualified Neuro Linguistic Programming (NLP) Master Trainer who trained with the co-founders of NLP.

​In 2002 she started as a Behavioural Change Specialist in Sydney and is now based in Singapore. She has worked with many organisations in implementing immediate positive change to achieve long-term optimal results.

​Her specialisation covers consulting, training, coaching and facilitation, with a proven track record of blue chip clients. Her understanding of corporate needs and cross-cultural issues come from having worked in large organisations across the Asia Pacific Region, which include Maybank, Commonwealth Bank of Australia, IT@Manpower, Cap Gemini Ernst & Young Consulting, IBM Global Services Australia, Peoplesoft.

​Sylvia is featured often in mainstream media – TV, radio and press, such as: 938LIVE Radio, Mediacorp, Channel News Asia, BFM 89.9 Radio, business station, Malaysia, NST, Her World, The Edge and Malaysia Business Times, Singapore.

​Most recently Sylvia has added to her repertoire of accomplishments. She published her self-help book 'Bye Bye Black Cat – Turn Your Luck Around'  which is aimed at helping people in organizations tap into their full potential.

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OUR VISION

Our Vision is to be an organisation of recommendation by all the businesses we work with.
​We want organisations globally to think VIA as soon as they have a business improvement need and require profound change in some aspect of their business

OUR MISSION

Our Mission is to assist organisations improve efficiencies and profits through achieving their full potential.
​We enhance performance by closing the gap between an organisation’s present position and desired outcomes. ​

OUR VALUES

V  vitality, fun, creativity, happiness
  we promise you this when we work together, towards achieving your outcomes. 
I   integrity, honour, ethics, accountability
  we do what we say we will and appreciate the privilege of working with you.
A  approachable, open, insight, wisdom
  we value the friendships we foster and desire your feedback to assist in continuous improvement. 

OUR BELIEFS

We believe we can help people discover their full potential because we truly believe that:

•All individuals are inherently good
•All individuals have the resources needed to make change
•If people are shown a better way, they will take it
•There are no limitations, only perceived ones

VIA Culture Change Roadmap

Phase 1

Phase 2

Sylvia’s style of training is light, fun and humorous while delivering very deep messages. She has the ability to put participants at ease simply because she is confident of her knowledge.
She is an excellent facilitator who has very sharp listening skills and ​her intuition in fielding questions is second to none. She delivers content in bite-sized pieces so it is easily understood by her audience."

- Marc Hooi, CEO, Malaysian Life Re-Insurance, Kuala Lumpur

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SOCIAL RESPONSIBILITY

At VIA Frontiers, we have always been passionate about working in a social enterprise project
​where we could use our skills to give back to society.
​
In 2016, we began a partnership with AGAPE Connecting People Pte Ltd (AGAPE).
AGAPE operates a call centre in Changi Prison which is manned by inmates.
​Our mandate is to improve performance and customer service levels of each telemarketer. In total, we visit the prison every fortnight, where we spend a day coaching and training the agents.

Our deeper objective is to eradicate the negative emotional programming inherent in each agent. By doing so, it is our wish to reverse the high statistic that ex-convicts return to prison within 3 months of release. We want all our agents to re-integrate back into society once released.