“I haven’t been to a training for such a long time! I am really getting tired of being here. Other organisations are a lot better to their staff. I’m thinking of moving” Bala overheard, as he sat in a cubicle working out a flowchart for the upcoming Culture Alignment meeting.
He was about to meet Sylvia who was heading up the team of consultants. His expertise lie in project implementation. Bala had come from an IT background where he worked at a very senior level for large corporates. After more than 20 years of acquiring knowledge and experience he felt he was bored. Leaving corporate, he started his own business.
The Culture Alignment project was in design phase as Sylvia carved out different teams within the organization who had specific needs. She was working on high performers at every level of the organization - creating a mindset to blitz production and fast track their career path.
She reminisced about her mum who was a housewife and a definite high performer though the term wasn’t used then. Some of the things she thought and said to her mum were laughable. Being a very sociable family they entertained frequently.
Contrary to general perception, difficult clients are the exception not the rule. Nevertheless, it pays to be prepared as it can be a challenging experience, even for the most professional sales person or for that matter, any professional!
-Dealing with difficult clients requires empathy, patience and putting aside your ego. Remember it is all about what the client needs at that moment, not about who is right or wrong. It does take up a lot of time and energy however and is certainly a stressful situation to be in for all parties concerned.
You can avoid this from happening if you simply learn some steps to dealing with difficult clients more effectively. Attending an NLP for selling course for instance could help you gain valuable insights into selling techniques.
We were having friends over for dinner again. The lovely aroma of food and sound of the wok clanging was like a cacophony of sounds I was used to. Mum was the ultimate entertainer. She loved to cook and did it effortlessly. It was very usual for our family to have friends and family over for meals.
As a child I looked forward to hearing that my favourite cousins were invited for a sleepover. It was our little reward that Dad afforded us. The deal was that we had to complete our homework for the week, before they arrived on the weekend. That was Dad’s strict rule.
As Sylvia carved out the Culture Alignment plan based on Trevor’s needs, a main part of this was to create high performers at every level of the organisation. She was most enthusiastic about this part of the project as it was sexy, challenging with the most bang for buck.
She recalled a day when she drove out to do a keynote address to heads of private banks. Her mind was systematically going through points she had to raise. A talk back radio show was going on in the car. The DJ asked callers to share how they would celebrate Boss’s Day with their superiors.
Neuro Linguistic Programming is an epistemology – a model of how we know what we know. Co-founded by a Professor of Linguistics, Dr. John Grinder and a computer scientist, Richard Bandler in the late 70’s, Neuro Linguistic Programming found its roots in psychotherapy.
More recently, corporates have begun to realise the power of conducting NLP certification courses in the workplace. Comprising a series of models, an NLP course would typically be most impactful for the higher echelons of a corporate.
Sylvia is a qualified Neuro Linguistic Programming (NLP) Master Trainer. She started her business in Sydney and is now based in Singapore.