So often John had faced conflict within his team. Before learning processes in the Neuro Linguistic Programming (NLP) toolbox, he spent a horrendous amount of time, in his role as Team Lead, appeasing members in resolving conflict.
It was one job role he did not look forward too as it involved spending time out of his already busy schedule. He found NLP tools extremely helpful. Learning how to step into the other person’s shoes, to consider how his message would sound to the person on the receiving end.
More often than not it stopped John from spouting how he felt and tuned in to how best to respond, a far better likelihood of achieving outcomes. After all, this is what high performers did right? They were outcome driven, no matter what.
Triggers and automatic responses were a thing of the past which gave way to amazing and profound results, to say the least. His team members too showed an improvement in performance. This manifested in a more cohesive team willing to work together.
He felt they had unconsciously picked up his way of dealing with conflict and altercation via a process of osmosis. Successful team dynamics after all was about the willingness to listen well then respond, rather than react emotionally to the situation. It was his modus operandi in the past.
This augured well for the team when generating new ideas or solving problems. Productivity had heightened as disagreements were handled well and eventually fell on the wayside.
John realised the entire team had escalated to a new level of communication having learnt from each other. What a magical thing to happen! He loved how unconscious this learning was, most often not realising the profound change occurring within the person.
Open and clear communication was after all the key to great group dynamics. It was evident the team was able to establish a common language. Members felt the team was being heard while their contributions were valued too. It made them want to work even more as they began to feel a sense of belonging.
So many benefits, John reflected, from merely changing his way of communicating. He was eager to see how the C-suite would impact organisational results when they were done with their NLP learning journey.
It was early days yet. There was much to look forward to!
Sylvia is a qualified Neuro Linguistic Programming (NLP) Master Trainer. She started her business in Sydney and is now based in Singapore.